Resources for the Skyservice Team
Hi, Skyservice team!
It was such a pleasure meeting many of you in Toronto, Montreal, Calgary, and online. As promised, I’ve pulled together a few resources we discussed:
  •  The free Emotional Intelligence Test (EQx)
  • The free Harvard Implicit Association Test (on bias)
  • A few of the book recommendations that I mentioned, plus some additional recommended readings.
Most importantly, below is your access code to sign up for CRMSON!  I’d love to hear your thoughts and feedback once you’ve had a chance to explore it.
                 Looking forward to staying connected!
                         Blue skies,    
                          Kimberly

Optional Extra Classroom Activities

CRMSON for Skyservice:

 https://crmson.invololabs.com/invite/SKYSERVICE-DEMO-PROFILE2025
CRMSON (Crew Resource Management Safety Optimizer Nexus) is a platform that integrates advanced human factors science, Crew Resource Management (CRM), and micro-learning to support aviation professionals. It extends traditional CRM training by providing, real-time team advice and guidance aligned with ICAO/IATA competencies as well as personalized resilience coaching and emotional intelligence development

It’s designed to move CRM from the classroom into day-to-day operations.  You can access via this QR code or by typing in above link.
Emotional intelligence (EI) is the capacity to perceive, understand, regulate, and use emotions — both in oneself and in others.  And to guide thinking and behavior in ways that enhance decision-making, relationships, and overall effectiveness.
EQ test here: https://leadx.org/eq/

​            Click HERE    for the free test, or scan the QR Code

Reading Recommendations

Books on Cognitive Flexibility & Growth Mindset 

Cognitive flexibility and growth mindset are essential for effective Crew Resource Management (CRM) because they enable pilots and crew members to adapt quickly to changing situations, learn from mistakes, and collaborate under pressure.
 Cognitive flexibility allows individuals to shift strategies, reframe problems, and respond to dynamic flight conditions, while a growth mindset fosters openness to feedback and continuous improvement. Together, they support better decision-making, communication, and resilience—core pillars of safe and effective flight operations.

Books on Bias

Understanding bias is critical for Crew Resource Management (CRM) because unconscious assumptions can distort perception, hinder communication, and impair decision-making in high-stakes situations. Biases—whether based on rank, experience, culture, or familiarity—can lead to misjudgments or silence dissenting voices, undermining teamwork and safety. By recognizing and addressing these biases, flight crews can foster psychological safety, ensure all perspectives are heard, and make more accurate, collaborative decisions in the flight deck.

Books on Psychological Safety & Systemic Solutions

Psychological safety and systemic upstream solutions are foundational for building a healthy, high-performing organizational culture—especially in safety-critical industries like aviation. 
Psychological safety creates an environment where team members feel comfortable speaking up, asking questions, and admitting mistakes without fear of ridicule or punishment. But fostering this environment requires more than surface-level interventions. Systemic, upstream solutions address the root causes of cultural challenges by embedding psychological safety into policies, leadership training, performance evaluations, and communication norms. This proactive approach shifts the focus from individual behavior to organizational design, enabling lasting cultural change that supports both safety and employee well-being.

Aviation Academic Papers

Below is a collection of academic papers focused on aviation-specific research related to emotional intelligence, speaking up, and training. These studies are referenced throughout the presentation we’ll walk through together. While pre-reading is encouraged, it’s absolutely not required—everything will be fully covered in our October session. These resources are simply here for those who’d like to explore the topics in more depth ahead of time. Each picture has an embedded hyperlink to the academic paper.  Happy reading!

Industry Resources

Royal Aeronautical Society 

This Royal Aeronautical Society white paper explores the often-overlooked role of mental health and psychosocial risk in aviation. Highlighting incidents like Germanwings (2015) and Alaska Airlines (2023), the paper reveals how stress, burnout, anxiety, and depression among safety-critical personnel can pose serious threats to flight safety. It calls for the adoption of globally aligned, proactive mental health strategies and recommends integrating psychosocial risk management into aviation’s Safety Management Systems. The paper offers a multi-stakeholder approach (operators, regulators, insurers, HR, etc.) and outlines research priorities to inform policy, training, and safety culture interventions across the industry. Read it here.

Podcasts

Dr. Amy Grubb, organizational psychologist at the FBI, joins Cross-Check to discuss her journey from psychology to federal service and the cultural shifts within the Bureau post-9/11. She shares lessons on crisis communication, the role of listening in CRM, and how aviation teams can build stronger, more aligned safety cultures. The episode also explores employee retention and her work with Organizational Insights to foster healthier workplaces.